Program: Mission Assurance and Quality at NASA Goddard (PPT version), Mike Kelly, Chief, Institutional Support Office, NASA Goddard

    Program: Recertification, Do's and Don't's (PPT version), Gerald Davis,Manager, Knowledge Management, Northrop Grumman Corporation, ES

    Program: Going Beyond ISO 9001, Mark Berron

    Tutorial: ISO 9001 - Basics you need to know, Mark Berron

    Tutorial: SMP - Section Management Plan (PDf version) , Nancy Hall

    Tutorial: Quality Management Principles , Eric Whichard
    Program: Recertification, Do's and Don't's, Joan Richter

    Program: Process Improvement Through Solitare, Marc Berron

    Program: MPEA Award: Howard Commmunity College, Zoe Irvin
    Program: MPEA Award: Chimes International, Terry Collard, Chief Strategic Officer

    Program: Tools for Achieving Operational Excellence in Healthcare Organizations, Kevin Gilson

    Tutorial: Net Present Value (NPV) , Mark Berron
    Program: The Net Present Value in Customer Value Analysis, Kevin Gilson

    Tutorial: Reliability Software - Comparison of Three Packages, Aron Brall

    Presentation: "What Works" - Ethics and Virtues in the Business World [PDF] [PPT]

    Presentations will not be made available for this program.

    Tutorial: Section Board Overview
    Tutorial Handout: ASQ: National Quality Month Statistical Symposium
    Tutorial Handout: RAMS 2007: Reliability and Maintainability in the New Frontier

    Tutorial: Maintain Your Certification, Joel Glazer

    Tutorial: Lean Tools For The Enterprise, Mike Rotheimer

    Tutorial: Introduction to Statistical Process Control (SPC), John Gibson
    Tutorial Questions: Question Sheet for the tutorial, John Gibson
    Program: Statistical Process Control (SPC) Applied to Software, John Gibson

    Presentation: Benchmarks And Metrics In Healthcare - A Case Study Of Erickson Retirement Communities, Mark McElwee

    Tutorial: Introduction to Community of Practice (CoP), Kevin Gilson
    Program: Further Along the Road in the Quest for Quality - Communities of Practice, Terry Collard
    Article: Measure of Quality of Medical Care

    Presentation: Workforce Economics Trends (PDF), (PPT), Donna Reihl
    Presentation: Workforce and Organizational Development (PDF), (PPT), Kent Smedley
    Resources: Resource Sheet - One page list of resources referred to during the talk

    Tutorial: Introduction To Manufacturing Reliability, Aron Brall
    Program: Improving Production Through Reliability, Aron Brall

    Tutorial: Practical Tools for Measuring and Engineering Value, John Weisz
    Program: "Value Management = Market Leadership", John Weisz

Servicing the Hubble Space Telescope Frank Cepollina, NASA
*Note* - This file is large (4.5 Megabytes), so it has also been broken down into seven parts for easier downloading/storage. These files are parts of the larger presentation file specified above. (Note, the graphics for these files have been down-sampled, the original PPT was 40 Megabytes).
      ( Part 1 | Part 2 | Part 3 | Part 4 | Part 5 | Part 6 | Part 7 )

The Economic Case For Quality - Kevin Gilson and Ron Savoie

Making the Case For Quality (ASQ)
    - Link mentioned during the Tutorial

ISO - WHY and HOW? - Gary Tichnell, Manager of Product and Process Control at the Northrop Grumman Advanced Technology Lab - Speaker Presentation and Notes (PDF)

Making Measurements Meaningful -- Mark Berron

Transforming Six Sigma Into A Service Methodology -- John Karolenko

ASQ - Our Society

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BGE Culture Change -- Moving to High Performance -- David McIntosh

FDA and American Red Cross Blood Supply Safety And Protection -- Geoffrey Withnell

Employee Involvement in the New Millennium - Peter B. Grazier, President, Teambuilding, Inc.

Confidence Intervals and Maximum Error -- Sid Lewis

Eight tools for Process Improvement -- Dr. Ronald D. Snee

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Six Sigma

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Software Testing - Kay Duchesne

Six Sigma For Managers -- John Wesiz

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Six Sigma For Managers -- John Wesiz

Group Moving Averages Process Control Plans - Sid Lewis

Group Moving Averages - Process Control Plans (2) - Sid Lewis

Group Moving Averages - Instructions (Excel file) - Sid Lewis

Group Moving Averages - Instructions (Excel file) - Sid Lewis

Group Moving Averages - Assembly (Excel file) - Sid Lewis

Shewhart and Cusum Methods - Erwin Saniga

Cusum Basics - Mel Alexander

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ISO9000 and the FAA - Frank Vojik

Rite Aid Corp.

Bioprocess Control - Gil Cufari

Six Sigma Presentation - Eric Wichard

Performance Coaching: Assessing Needs Proactively - Dr. Rick C. Brocato

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